Privacy Policy

Privacy Policy

Last Updated: March 5, 2026

At Ucb Logistics, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to ensure a smooth and secure shopping experience and to fulfill your orders.

Information You Provide
When you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to our newsletter

We may collect personal details such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related information

Automated Information
When you browse our website, we automatically receive certain information such as:

  • Your IP address

  • Device and browser information

  • Interaction data through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and send order confirmations and tracking updates.

  • Customer Experience: To personalize your shopping experience and improve our website and products.

  • Communication: To respond to inquiries and, if you opt in, send updates on new products and special offers.

  • Security & Fraud Prevention: To protect against unauthorized transactions, fraud, and abuse.

3. Data Protection & Security

We take data security seriously.

  • Encryption: Sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway provider.

  • Access Control: Personal data is stored securely and accessible only to authorized personnel.

  • No Card Storage: Ucb Logistics does not store your credit or debit card details after a transaction is completed.

4. Third-Party Disclosure

We do not sell, trade, or transfer your PII to outside parties, except to trusted partners who assist in operating our website and fulfilling your orders.

Advertising & Marketing Partners
We allow third-party partners to use cookies, pixels, or similar technologies to deliver relevant advertisements. These partners may collect data on your online activities over time across different websites. Partners include:

You may opt-out of targeted advertising by visiting the links above or adjusting your browser settings.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files that store data to improve your browsing experience.

We use cookies for:

  • Strictly Necessary Cookies: Essential for site functionality (e.g., shopping cart, checkout).

  • Analytics & Performance Cookies: To help us understand website usage and improve the user experience.

  • Marketing Cookies: Used by partners like Meta and Google to show relevant ads.

For a complete list of cookies used, please visit:
Shopify Cookies

You can disable cookies through your browser settings, but some features may not work correctly.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of these sites.

7. California Privacy Rights (CCPA)

In compliance with the California Consumer Privacy Act (CCPA), residents of California have the right to:

  • Request disclosure of personal data collected

  • Request deletion of personal information

  • Opt out of the sale of personal information

Please contact us at service@hekivele.com for further information.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal data, please contact us immediately, and we will promptly remove it.

9. Data Breaches

In the unlikely event of a data breach, we will:

  • Notify affected users within 7 business days.

  • Post a notice on our website within 7 business days.

10. CAN-SPAM Act Compliance

We collect email addresses for processing orders and sending order updates. We may also send promotional emails.

In compliance with the CAN-SPAM Act:

  • We don’t use misleading subject lines or sender information.

  • You can unsubscribe at any time by following the instructions in each email.

  • We promptly honor all opt-out requests.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: service@hekivele.com
Address:
Ucb Logistics, Inc.
1025 W 190th St, Ste 375
Gardena, CA 90248
USA

Thank you for choosing Ucb Logistics!